Refund policy

RETURN AND REFUND POLICY

 

Thank you for shopping with Pen Pal (aipenpal.net). We want you to be completely satisfied with your PenPal AI Scanning Smart Pen purchase.

 

30-DAY RETURN WINDOW

 

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

 

HOW TO INITIATE A RETURN

 

To start a return, please contact us at our Contact page with your order number and reason for return. We will provide you with return instructions and a return shipping address.

 

REFUNDS

 

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to process the refund.

 

DAMAGED OR DEFECTIVE ITEMS

 

If your PenPal AI pen arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

 

RETURN SHIPPING COSTS

 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service for returns.

 

EXCHANGES

 

We currently do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

 

NON-RETURNABLE ITEMS

 

Items that have been used, modified, or are missing original packaging may not be eligible for return. Gift cards are non-refundable.

 

LATE OR MISSING REFUNDS

 

If you have not received your refund within 10 business days of our confirmation email, please check with your bank or credit card provider first, then contact us for assistance.

 

For any questions about returns or refunds, please reach out through our Contact page.