Shipping policy

SHIPPING POLICY

At Pen Pal (aipenpal.net), we are committed to delivering your PenPal AI Scanning Smart Pen as quickly and efficiently as possible.

FREE SHIPPING

We offer FREE shipping on all orders across Europe and Australia. No minimum purchase required.

PROCESSING TIME

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

ESTIMATED DELIVERY TIMES

Australia: 5-10 business days. Europe: 7-14 business days. Rest of World: 10-20 business days. Please note that delivery times are estimates and may vary depending on your location, customs processing, and postal service delays.

ORDER TRACKING

Once your order has shipped, you will receive an email with a tracking number. You can also track your order through the "Track your Order" page on our website.

CUSTOMS AND DUTIES

For international orders, customers may be responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

LOST OR DELAYED PACKAGES

If your package has not arrived within the estimated delivery timeframe, please contact us through our Contact page. We will work with the shipping carrier to locate your package. If a package is confirmed lost, we will arrange a replacement or full refund.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct at the time of purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs.

CONTACT US

For any shipping-related questions, please reach out through our Contact page on aipenpal.net.